Lagos | Permanent | | 7 yrs experience

Job Purpose

Job Purpose

• The Team Lead for EPCI/Genco Markets is responsible for managing and growing client relationships within the EPCI and Genco sectors, serving as the main point of contact between the Supply Chain Unit and clients. This role involves understanding client needs, ensuring satisfaction, and identifying opportunities for upselling, cross- selling, and expanding services to generate revenue. The Team Lead leverages industry knowledge to offer tailored solutions, monitors market trends, and fosters collaboration between internal teams and clients to ensure smooth execution and issue resolution.

Job Description

Job Description

• Assists with the implementation of B2B, market development and client/customer engagement strategies, policies, and procedures to ensure the continued expansion, commercial growth and profitability of the business operations of Supply Chain Management Services
• Identifies, builds, and nurtures strategic relationships with existing and prospective B2B and corporate clients to ensure consistent, profitable growth in, and market acceptance of supply chain management solutions and logistics services, with focus on boosting demand, revenues and profits of each offering.
• Analyses market trends and competitors’ activities to guide the formulation of appropriate market response and client engagement strategies that will enhance the competitive position and growth performance of Hy-Group’s supply chain management solutions and logistics services
• Manages and grows client relationships within the EPCI/Genco markets, acting as the primary liaison between the Supply Chain Unit and clients. Builds and nurtures trust with key stakeholders, ensuring effective communication and alignment with client goals. Regularly conducts check-ins with key clients to assess satisfaction and anticipate needs.
• Develops and maintains long-term relationships to ensure client satisfaction and drive business growth. Establishes ongoing partnerships, continually improving service offerings based on client feedback and needs, leading to higher retention and loyalty. Coordinates with procurement and supply chain teams for updates on offerings or potential upsell opportunities
• Identifies opportunities for upselling, cross-selling, and expanding services to generate revenue. Analyzes client accounts to uncover hidden needs, proactively recommending additional services, and driving incremental sales growth through strategic consultations. Reviews client contracts and service levels to ensure compliance and renewal timelines and proposes new opportunities for upselling or cross-selling within key accounts.
• Engages with clients regularly to assess their business needs, challenges, and goals, tailoring solutions accordingly. Conducts periodic meetings, surveys, and workshops to ensure a comprehensive understanding of evolving client demands and adjustments to the service model. Conducts client satisfaction surveys or feedback sessions

• Stays informed about market trends, competitor activities, and industry developments to provide valuable insights to senior leadership. Researches and analyzes the competitive landscape to offer recommendations for market positioning and differentiation. Tracks competitor movements and market developments relevant to the industry and conducts competitive analysis and assesses risks/opportunities in the market.
• Resolves client issues efficiently and ensures smooth collaboration between internal teams to execute client projects. Coordinates with cross-functional teams to address client concerns, troubleshoot challenges, and ensure timely and quality delivery of services. Holds strategic review meetings with key clients to assess performance, feedback, and future needs.
• Tracks account performance and develops strategic plans for long- term account growth and business development. Uses performance metrics and data analytics to assess account health, develop tailored action plans, and ensure continuous improvement in service delivery. Prepares account performance reports and insights for internal review and presents quarterly health and revenue reports to the unit head.
• Prepares and delivers regular reports on client performance, growth opportunities, and service quality to senior management. Summarizes key insights, financial forecasts, and strategic recommendations, presenting them clearly to enable informed decision-making at the executive level. Supports in setting annual account goals and performance KPIs aligned with business strategy
• Participates in industry meetings, webinars, or briefings to stay updated on sector trends, and organizes or participates in industry events, trade shows, or client appreciation programs. Participates in strategic planning with the unit head for account development and growth and assesses the overall account management strategy and recommends improvements.
• Leads strategic initiatives to drive growth in the EPCI/Genco markets, ensuring alignment with broader organizational goals. Initiates and coordinates cross-functional projects that aim to enhance the service delivery model, improve client engagement, and expand market presence.
• Mentors and trains team members within the client management or sales teams, providing guidance on relationship-building strategies and best practices for managing key accounts. Promotes knowledge sharing and continuous learning to elevate the team's overall performance.
• Develops customized solutions based on client-specific needs, working closely with technical, operations, and product teams to design and implement tailored offerings. Ensures that the solutions provided are not only aligned with client goals but also sustainable and scalable for long-term success.
• Facilitates conflict resolution by addressing any client concerns, disagreements, or challenges that may arise in the course of the partnership. Works proactively to prevent issues, but quickly intervenes when necessary to ensure client satisfaction and maintain strong, productive relationships
• Monitors financial aspects of client accounts, ensuring that the revenue from key accounts is consistently growing. Tracks contract renewals, invoicing schedules, and pricing adjustments to maintain profitability while ensuring that the clients receive the value they expect
• Evaluates and adjusts client service strategies based on feedback, market changes, and evolving client needs. Regularly reviews service offerings to identify areas for improvement and recommends new approaches to enhance the customer experience
• Coordinates client communications and follow-ups to ensure no client inquiry or request is left unresolved. Regularly engages with clients to check on their satisfaction and keep them informed of any updates, developments, or enhancements related to their accounts.
• Builds and maintains a network within the industry to gather competitive intelligence, share knowledge, and identify potential new business opportunities. Participates in industry associations, forums, and online communities to foster professional growth and expand the company's influence in the market.

Job Specification

Job Specification

• A Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or a related field.
• Master’s degree or relevant certifications (e.g., CIPS, CPSM) is an advantage.
• Minimum of 5 years extensive experience in Procurement (with at least 3 years in the EPCI/GENCO sector).
• Expertise in tendering, contract negotiations, and supplier relationship management.
• Proven track record of managing complex procurement processes and achieving cost savings