Available Position

IT Support Posted 5 months ago

Lagos | Temporary | | 3 yrs experience

Job Purpose

Job Purpose

  1. To provide technical support assistance for incoming queries and issues related to computer systems, software, and hardware


Job Description

Job Description

  • Provide first-line support to internal users/customers towards the resolution of faults/queries in a professional and timely manner
  • Provide support to and assist IT technical team as necessary.
  • Maintain a high degree of customer service for all support queries and adhere to service management principles.
  • Resolve faults and answer queries as requested by senior technical staff within the time frames required.
  • Work within the Information Technology department answering support queries via phone, portal, email and in person.
  • Create and maintain helpdesk logs ensuring jobs are correctly assigned and work logs are added.
  • Ensure the timely application of critical/required updates for operating systems, software applications, anti-virus applications and end-point protection applications
  • Provide support on switches/Routers/firewalls and VPNs.
  • End user and product support for printers and photocopiers
  • Respond to and log support calls, escalating as required internally or with service vendors
  • Assist in the setup of presentation projectors and provide audio-visual support as required
  • Install and configure computer hardware operating systems and applications
  • Ensure the proper documentation of all support procedures and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • perform other IT support tasks as shown or requested by senior technical staff
  • Undertake any other duties as from time to time may be assigned by your supervisor/line manager

 


Job Specification

Job Specification

  • Education: A university degree in computer science,or any relevant field from an internationally recognized tertiary institution.
  • Experience: A minimum of 3 years’ cognate work experience .

APPLY HERE

Attach CV/Resume